Listen and clarify
Capture the project stage, desired output, dates, stakeholders and immediate concern without forcing the client into BIM terminology.
Co-Founder · Customer Relationships Lead
Arunima Roy
Leads the client relationship from the first enquiry through scope clarification and a clear handoff to the people responsible for delivery.
Customer relationship
Turn the first conversation into a clear plan.
Arunima helps clients explain the project, the result they need and the practical constraints around it. She brings the right people into the conversation, keeps questions and decisions organised, and makes sure everyone knows what happens next.
What the role covers
Warm communication, precise handoffs.
Bring in the right people
Connect the client with Mohammed, Elsa, our in-house team or a suitable specialist from our network.
Keep next steps clear
Record agreed actions, owners and dates so the conversation keeps moving.
Start with the deliverable
Want Arunima to help plan the next step?
A short note is enough: tell us what you are trying to deliver, the project stage and when you need a response. Our team will confirm the next useful step.